Shipping Policy

Below you will find the average delivery time for all our packages:- Once an order is placed, we take 1 - 3 working days to process the order. During the week
 it takes one working day, but if you order on a Friday evening or at the weekend it may take
 a little longer.- Once your order has been processed, it will be dispatched and delivery takes an average
 of 8 - 12 working days.
 We strive to make the ordering and delivery process as easy as possible for our customers.
 However, if you have any questions or further concerns, please do not hesitate to contact
 our customer service team. Below we explain how your order will be processed and
 delivered.
 Placing an order
 The ordering process at Elise-Mimosa is as simple as possible. First, you need to go to the
 product page and add the product you want to your shopping cart. To do this, click on the
 black "Add to cart" button.
 Here it is important to check that you have selected the correct variants. If everything is in
 order, click on the "Proceed to checkout" box. On the information page, you will need to
 enter the correct address details. Make sure that all the information is correct. When this
 information is filled in correctly, you can click on the "Continue shipping" button.
 On the "Dispatch" page you have the opportunity to check the address data you have
 entered. It is also pointed out that every shipment is sent completely free of charge. As a
 token of our appreciation to our customers, we always pay the shipping and delivery costs.
 You can now proceed by clicking on the "Proceed to payment" box.
 In the payment options you have the choice between different payment methods. At
 hellostella.com, all payment options are SSL-encrypted, which means you can always rely
 on a secure payment environment.- Klarna (deferred payment)- Credit card (AMEX, Mastercard, Maestro, Visa)- Paypal account- EPS- Immediately
 Once you have selected the correct payment method, you will need to click on the
 "Complete Order" box and you will be redirected to your chosen payment method. Follow the
 instructions on this page to complete your order. In the unlikely event that you have any
 problems with your order, you can always contact us.
Shipping costs
 We cover the shipping costs for every order. All of our products are delivered to your door
 100% free of charge. There is also no minimum order quantity required.
 Shipping your order
 Have you found the perfect look or accessory on our website? Then you want to enjoy it as
 soon as possible! That's why we make sure your order is processed and shipped as quickly
 as possible.
 To ensure that we can charge fair prices for our products, we have chosen to collect parcels
 in large quantities and ship them all at once once we have reached our minimum quantity.
 We hope for your understanding and willingness to help us create a better and healthier
 world.
 Please note: Like many other online shops, we are very busy and there may be delays due
 to the Corona crisis. Please take this into account when placing your order. We will do our
 best to ship your order as quickly as possible.
 To ensure your order is dispatched today, please contact us by email. Our service team will
 be happy to advise you on the right solution